Welcome to our privacy statement. Since you’re here, you’re probably wondering how LABFRESH handles personal data. You came to the right place. We respect the privacy of our customers and visitors and are committed to protecting personal data. Read about how we do it below.
What data do we collect?
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other website features in the following ways: To personalise your website experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To (quickly) process transactionsTo administer a contest, promotion, survey or other website feature. If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional emails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other website features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive email communications from us.
How do we protect your data?
We have implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can I opt out, remove or modify information I gave to you?
To modify your email subscriptions, please click on the Unsubscribe button at the bottom of any of our emails. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our website and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. In an attempt to provide you with increased value, we may include third party links on our website. These linked websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked websites (including if a specific link does not work).
How does currency conversion work?
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Online policy only
Feedback & questions
We value your trust, which is why we want to be available for your questions regarding the processing of your personal data at all times. If you have any questions which could not be answered in this data privacy statement, or if you wish to receive further information on certain aspects, please get in touch.