Refund policy
Exchanges & Returns
Would you like to exchange or returns your items? No worries. We happily offer returns & exchanges within 30 days of purchase, and free return labels for most EU countries.
We handle exchanges for free.
Refunds are costly for the planet and for us. Therefore we charge €5 shipping costs for refunds - we hope this will reduce the negative impact of excessive return logistics.
Visit our returns page to download your return label and read about the instructions.
You can also exchange or return orders bought online and in-store in one of our flagship stores in Amsterdam, Mall of the Netherlands or Copenhagen.
Return Instructions:
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How to find your order number:
You can find your order number in your order confirmation email or on the return form in the box. It’s six digits and starts with a #.
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How to return
Visit our returns page to download your return label and read about the instructions.
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Something wrong with the product?
Does the product not live up to the standards set on our website? Please contact us. We’ll happily find a suitable solution. -
Returns & Exchange policy
• LABFRESH items can be exchanged or returned within 30 days of purchase.
• Items that have been used, washed, ironed or dry-cleaned cannot be returned.
• Items must be returned with the tag or sticker still attached.
• Socks can only be returned if the cardboard label is still attached.
• We can require payment for items that have been damaged.
Refunds
If you have returned items for a refund, the purchase amount will be refunded by the same payment method you used when ordering within 2-7 business days.
Questions?
If you have questions, please contact us at hello@labfresh.eu.